Terms & Conditions
Welcome to Clevr, a service of Enhance Group Ltd. with offices at Suite 6, Mill Mall, Wickhams Cay 1, PO Box 3085, Road Town, Tortola, BVI, VG1110 d/b/a Clevr (“Clevr”, “we”, “us”, “our”), and our website, mobile applications, and social media pages (“Site”). Please read this document carefully because this User Agreement and Terms of Service (collectively, “Terms”) describe the legally binding agreement between you and Clevr on which we offer you access to the Site and our Services (collectively, the “Platform Service”).
When you register and create an account, make a purchase, send a gift, you agree: (a) to submit your own valid e-mail address, (b) to create a Username and password, if required; (c) that all information that you submit will be accurate and not misleading; (d) to keep confidential all aspects of your account including your User name and password; (e) that you are responsible for any and all uses of your account, whether or not you’ve authorized such use; (f) to keep confidential all aspects of other Users’ account information that you may have access to; (g) to immediately notify us of any unauthorized use of your account; and (h) that you will not use the Platform Service for any unlawful or otherwise prohibited activity.
Clevr Platform Service
The Platform Service may allow you to easily purchase credit (“Top Up”) for yourself, or someone else (“Gift”) as recipient (“Recipient”), (collectively “Users”).
Credits are issued by a particular third-party merchant or retailer (“Retailer”), and Credits may be delivered to the Recipient via email, text message, or via our Mobile Application. All aspects regarding the use and redemption of Credits are subject to the applicable Retailer’s policies (see Credits section below). To use the Platform Service, a User may need to register an account with Clevr. To purchase or contribute to the purchase of a Credits, a User will choose a Recipient, choose a purchase amount, optionally personalize the Credits, complete the purchase process. To purchase or make a contribution you must use a valid payment method, such as a credit card or accepted alternate payment method.
You should not authorize any other person or entity to use your unique User ID. You are responsible for preventing such unauthorized use. You are solely responsible for any and all access to the Site and your use of the Platform Services. If you become aware of any unauthorized activity, please notify us immediately.
Although the Platform Service may enable you to purchase or contribute to the purchase of a Credits, the only transaction that you will have with Clevr is for your payment toward the Credits and fees charged (if any) for using the Platform Service. We do not have any control over other Contributors, the intended Recipient, or any other Users of the Platform Service, nor do we have any control over the Retailer. Consequently, we are not and will not be liable for any loss or damage that you may incur as a result of your interactions and transactions with any Users or Retailer, including any loss or damage resulting from: (i) making a Contribution; (ii) late or failed delivery of any product or service purchased through Retailer, including credits; (iii) any defect or other quality aspect of any product or service; (iv) breach of any Retailer warranty, express or implied whatsoever; or (v) Retailer’s failure to redeem the Credits. The dealings between you, and any Users or the Retailer are solely between you and the applicable User or Retailer, as the case may be. We are not responsible for changes in any Retailer’s Credits terms and conditions; including any price change that may occur after you purchase or contribute to a Credits, but prior to redemption for the applicable product or service. The Retailer has the liability for the Redemption of the Credits during the validity term of the Credits. We have no obligation to resolve any dispute between you and any other User or Retailer. Users may resolve a dispute directly with each other or with Retailer. If you have or participate in any dispute or its resolution, you expressly agree to indemnify and hold harmless Clevr and its officers, employees, members, managers, affiliates, subsidiaries, agents, representatives, and successors from and against all third-party claims, costs, losses, liabilities and expenses (including damage awards, settlement amounts, and reasonable attorneys’ fees and costs, whether incurred as the result of a third-party claim or a claim to enforce this Term), and other damages of any kind, known or unknown, suspected or unsuspected, disclosed or undisclosed, liquidated or otherwise (collectively, “Losses”) related to such dispute.
We reserve the right to cancel a User account at any time for any reason at our sole discretion. User accounts may be cancelled for several reasons, including but not limited to:
If there is content that is objectionable for any of the above reasons or otherwise, please let us know by contacting us via the support link provided on the Platform Service. We will review your concerns, but we have the right in our sole discretion to make the final judgment on whether any Term has been violated and to determine what, if any, action should be taken.
- Submitting any unlawful, harassing, libelous, abusive, threatening, harmful, bigoted, racially offensive, obscene, or otherwise objectionable Content
- Any sexually explicit Content
- Language or User conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law or regulation
- Posting any unsolicited or unauthorized advertising, "spam," or junk mail, including "chain letters" and "pyramid schemes"
- Submitting any Content that is alleged to infringe any patent, trademark, trade secret, copyright, or other proprietary right
- Uploading a virus or Content designed to disrupt, limit, or damage any functionality of any computer software or hardware
- Posting Content originally posted by another User without permission or attribution
- If we, in our judgment and sole discretion, deem it appropriate.
Clevr processes payment transactions on your behalf each time a purchase is made. All payments are applied to a credits and can be redeemed at any time by the recipient at the retailer during credits validity period. Clevr is not a banking institution or other chartered depository institution and does not represent itself as such. Clevr merely provides users with a platform to purchase credits. once a credits is purchased through Clevr, the retailer is responsible for the redemption of the credits.
By placing an order for Credits, you agree to purchase the Credits. Once you've completed your payment, you will receive a confirmation of the payment and your selected payment method will be charged for the amount of any paid portion of the Credits value and fees charged (if any) for using the Platform Service. Once the payment(s) is confirmed, the Credits will be sent to you or the Recipient using the Clevr Platform Service. You may be required to register an account with Clevr in order to purchase any Credits. An account may be required to ensure the authenticity of your transaction and also to collect your payment information.
Clevr is not the issuer of the Retailer credits. They are issued by Issuer, which shall be fully responsible for any and all claims or liabilities related to the credits, as well as for any unclaimed property liability arising from unredeemed or partially redeemed credits. By receiving Credits from Clevr, the Recipient acquires the right to redeem the Credits issued by Issuer and to use the Credits subject to the Terms of this Agreement.
Credits can be redeemed only in whole unless otherwise noted by the Retailer.
All risk of loss and title for the Credits will pass to the Recipient upon electronic transmission or physical shipment of the Credits to such individual. Clevr is not responsible for undeliverable credits if User or Recipient provides erroneous contact information. Clevr is not responsible if a Credit is lost, stolen, destroyed, or used without permission. Clevr is not responsible if any Credits is rendered unsuitable for redemption through no fault of Clevr. If you have lost or misplaced your Credits and the balance has not been spent or changed from the original amount, please contact us and we will email you a replacement provided we can confirm your identity as the buyer and the balance is unused. If your Credits order is incorrect, the User or Recipient must notify Clevr and, provided the balance on the Credits has not been spent and has not changed from the original amount, we will make our best reasonable efforts to correct the error. If Clevr is not notified of any error within 30 days of the date of electronic transmission or shipment of the Credits, the Credits will be deemed to be satisfactory. Some credits may not be redeemable in a particular country. It is your responsibility to confirm if a Retailer's card can be redeemed internationally. credits must be redeemed at the applicable Retailer's website or physical retail store, subject to the Retailer's then current terms and conditions. At time of redemption, credits cannot be combined with discounts from other third-party platforms such as credit cards, privilege cards and marketing platforms unless deemed acceptable by the specific Retailer. All Retailer credits are subject to the terms and conditions of the specific Retailer.
Users of the Platform Service may purchase credits and send credits to a Recipient via available delivery methods. Digital credits require the Recipient to present the Credits at the Retailer store or click a "Claim" button or link on the Platform Service or electronic delivery notification and may require the Recipient to login to the Platform Service. Once a Credits is claimed, the amount cannot be changed and no additional contributions can be made.
Refund, Return / Exchange Policy
Except as expressly defined herein, all sales are final and there are no cancellations, refunds or exchanges permitted. Clevr is not responsible for the refund and returns of any products purchased from Retailers. Your only recourse for refunds, returns, and exchanges is with the Retailer. If a Retailer agrees to provide a refund at their own discretion, they are liable only for the portion of the face value that they received proceeds for through Clevr.
Links to Third Party Sites
Any trademark, service mark, logo, icon, content or other work of authorship, and other intellectual property (collectively, "IP") displayed on the Site or Platform Service are either our property or the property of our licensors, co-branders, or other third parties and may not be used by you without the prior written consent of the owner of such IP. All rights to third-party IP are reserved to such third parties. You may not post, distribute, reproduce, or sell in any way, any third-party IP without legal authorization. You will indemnify and hold harmless Clevr and its affiliates, subsidiaries, members, managers, officers, employees, agents, representatives, and applicable third parties (e.g., relevant Users, co-branders and other commercial partners, licensors, licensees, consultants, and contractors) (collectively "Indemnified Parties") from and against all Losses related to any unauthorized use of any third-party IP, Clevr, the Clevr logo, and the other names, logos, icons and marks identifying Clevr and its products and services are IP owned by us and may not be used without our prior written consent, which we may grant or withhold in our sole and absolute discretion. We reserve all rights not expressly granted under the Terms. By using the Site or Platform Service, you expressly agree that any information you provide via uploading or posting will be at your sole risk and we shall not be responsible to you or any third party in any way under any circumstance for any such information or other Content you provide to Clevr. You may not post, distribute, reproduce, or sell in any way, any Clevr IP without legal authorization. You shall indemnify the Indemnified Parties against all Losses related to your unauthorized use of any Clevr IP and/or the Platform Service. You may not copy, sell, resell, or otherwise exploit any aspect of Platform Service for any commercial purpose. We retain and reserve all right, title, and interest to all IP and other material used on or with the Platform Service (except for IP belonging to third parties), including all software and other computer code. None of the material used on or with the Platform Service may be reverse-engineered, disassembled, decompiled, transcribed, resold, or redistributed without our prior written consent, which we may grant or withhold in our sole and absolute discretion. You may use one copy of the material from the Platform Service for your personal, non-commercial viewing and use only. You acknowledge that you do not acquire any ownership right or other interest by downloading any IP from Platform Service. Without limiting the generality of the foregoing, you agree that any text, photo, graphic, audio, and/or video used on or with the Platform Service shall not be broadcast, rewritten for broadcast or publication, or redistributed directly or indirectly in any media nor stored in a computer except for your personal non-commercial use.
Disclaimer of Warranties
USE OF THE CLEVR PLATFORM SERVICE IS AT YOUR SOLE RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY LOSS THAT RESULTS FROM SUCH USE. THE PLATFORM SERVICE IS PROVIDED ON AN "AS IS" BASIS. CLEVR AND ITS LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY AS TO THE PERFORMANCE OF ANY THIRD PARTY, INCLUDING RETAILER, WHO MIGHT NOT FULFILL A CREDITS OR SHIP ANY PRODUCT OR PROVIDE ANY SERVICE PURCHASED WITH A CREDITS. NEITHER CLEVR NOR ANY OF ITS LICENSORS MAKES ANY WARRANTY THAT THE PLATFORM SERVICE WILL MEET YOUR REQUIREMENTS OR THAT THE PLATFORM SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. NEITHER CLEVR NOR ANY OF ITS LICENSORS MAKES ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PLATFORM SERVICE, AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE PLATFORM SERVICE, OR THAT DEFECTS IN THE PLATFORM SERVICE IN WHOLE OR IN PART, INCLUDING SOFTWARE, WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
Limitation of Liability
IN NO EVENT SHALL Clevr BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE THE PLATFORM SERVICE, INCLUDING DAMAGES FOR LOST PROFITS, EVEN IF Clevr HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, Clevr SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY THIRD-PARTY CONTENT UPLOADED ONTO OR DOWNLOADED THROUGH THE PLATFORM SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT, THE MAXIMUM LIABILITY OF Clevr TO YOU SHALL NOT EXCEED ONE HUNDRED (100) DOLLARS OR THE AMOUNT PAID BY YOU THROUGH YOUR USE OF THE PLATFORM SERVICE DURING THE THREE-MONTH PERIOD IMMEDIATELY PRECEDING THE DATE OF YOUR CLAIM, WHICHEVER IS THE GREATER.
You shall indemnify and hold harmless the Indemnified Parties from and against any and all Losses incurred by any Indemnified Party arising out of or related to: (i) your use of the Platform Service; (ii) any breach or non-compliance with respect to any Term or any of our policies by you or anyone under your direction and control; (iii) any act or omission of yours or anyone under your direction or control; and/or (iv) your violation or alleged violation of any law or right of any third party.
By using the Clevr Platform Service, you acknowledge that damages may be an inadequate remedy if you or anyone under your direction or control breaches or threatens to breach any Term and that any such breach may cause Clevr significant and irreparable injury and damage. Accordingly, you acknowledge that Clevr shall be entitled, without waiving any additional rights or remedies otherwise available to it at law or in equity or by statute, to seek injunctive relief in such event.
The Terms and this User Agreement are governed in all respects by the laws of the Dubai, United Arab Emirates, notwithstanding any provision of law or choice of law rule which may require otherwise. If you and we have any dispute which cannot be amicably settled, it shall be settled by submission to the courts in Dubai, and you hereby consent to the exclusive personal jurisdiction of such courts ("Jurisdiction").
If any provision of any Term is held to be invalid or unenforceable, such provision shall be struck and the remaining Terms shall be enforced, with the invalid or unenforceable provision deemed modified to the least extent necessary to make it valid and enforceable while encompassing the intent of the Terms. Any failure to act on our part with respect to a breach of any Term does not waive our right to act with respect to a continuing, subsequent, or similar breach.
You may not assign or transfer your rights under the Terms, and any attempt to the contrary shall be void and of no effect.
The Terms shall inure to the benefit of and be binding upon your and our respective successors and assigns.
Users of the Platform Service agree that they may not involve Clevr or any other Indemnified Party in any dispute, including litigation, arising out of or related to any transaction, agreement, or arrangement you may have with any other User, Retailer, or other third party arising out of or in any way related to the Platform Service ("Dispute"); if you attempt to do so, you shall: (i) pay all costs and reasonable attorneys' fees incurred in connection therewith by us, any of our affiliates, or any of their respective employees, and you shall indemnify and hold harmless the Indemnified Parties from all Losses incurred by any of them as a result, and (ii) the jurisdiction for any such Dispute shall be limited to the Jurisdiction set forth above.
Any notice required or given to you under the Terms may be delivered by electronic mail at the e-mail address you provide during registration on the Site.
The Terms of this User Agreement constitute the complete and exclusive understanding and agreement between you and us relating to the subject matter hereof and supersede all prior understandings, proposals, agreements, negotiations, and discussions between the parties, whether written or oral.
If you have any questions or problems with any order placed by you in connection with the Platform Service, please contact us via the support link on the Platform Service. For prompt service, please include your order number and the specific problem.